i2iSystems

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Frequently Asked Questions

What is i2iTracks?

i2iTracks is an easy to use and flexible database ranked the #1 tool for managing patient health and integrating software systems. Tracks brings your data into focus for customizable disease registries, automated women’s health maintenance, immunization tracking, laboratory tracking, a comprehensive recall system and much more. By doing this, we make it possible to improve the quality and delivery of patient care in the CHC environment. Easily access the reports and statistics to recognize trends, audit outcomes and take better care of your patients.

What can i2iTracks do for me?

Executive Directors – Easy, comprehensive reporting tools supplement grant writing, funding, population analysis and help manage the limited resources of a health center.
Providers – Access your patient’s health record with vitals, labs, medications, disease-specific measures and preventive measures in one comprehensive summary to provide a higher quality of care. Easily get a list of patients “on the fly” for case review, population management, etc.
Clinical Staff – Efficiently monitor patient follow-ups, overdue and pending test results, procedures, recalls, immunizations in a daily task list that will focus attention on patients that would normally fall through the cracks. Easily get a list of patients with abnormal paps that have not returned for a follow-up procedure.
Administrative Staff – Process information efficiently to save time, accomplish more and ultimately lower costs for the health center. Easily audit information to ensure all patients are updated.

Why a Chronic Disease and Health Management System (CDMS)?

A CDMS enables your health center to easily manage the care of patient populations for chronic conditions and preventive health measures. i2iTracks can be customized to fit any disease management model such as diabetes, asthma, and cardiovascular disease. It can also manage pap tracking, mammograms, medications, lab results, immunizations, perinatal tracking and much more. Implementing i2iTracks is a vital step in improving outcomes and lowering health care cost.

Why i2i Systems?

We have brought together some of the best minds in the Community Health Center arena with outstanding software design and engineering. Founded in 1999, i2i Systems has been refining its ability to manage large databases and interfaces toward our mission “to provide quality, innovative software solutions and services that empower health centers to improve the quality and delivery of patient care.”

Does i2iTracks help us stay on top of our patient’s health?

That’s our claim to fame! The “i2iTracks Today” feature helps reduce exposure to liability by calling attention to missed procedures, abnormal lab results, overdue recalls and follow-ups that are missed or due. Our comprehensive reports can locate “at risk” patients that otherwise would have fallen through the cracks. An alert box pops up when a selected patient has overdue procedures, missed follow-ups, overdue immunizations, abnormal lab results or measures that fall outside the “normal” range. Additionally, alerts appear on disease registries and print on patient visit summaries to bring important issues to a provider’s immediate attention.

Will i2i Tracks manage more than just my diabetes population?

Absolutely! i2iTracks is much more than a simple registry product and can be customized to meet ALL your tracking needs. i2iTracks includes templates to help CHCs immediately start tracking Diabetes, Perinatal, Pap, Mammogram and Immunizations. Other tracking types can be added at any time, such as Cardiovascular, Asthma, Pediatric Asthmatics, Depression, Tuberculosis, etc. Our system enables providers to manage patients who have multiple chronic conditions such as diabetes and cardiovascular disease. It also focuses on the prevention of chronic disease and conditions. This is a comprehensive tracking system that consolidates all of a clinics needs into one source.

Will an EMR manage the health of my populations?

Not quite. The myth of a single solution for both Population Management and the patients’ Electronic Medical Record is still a dream. The EMR, as currently designed is an electronic version of a patients’ complete medical record generated by clinical encounters that can be accessed at any time, i.e. a “computerized chart”. It is not intended to manage the disease outcomes of populations. i2iTracks is the answer to chronic disease and health management and will interface to the EMR to establish interoperability.

Does it make financial sense for my health center to purchase and implement i2iTracks?

Yes! In addition to streamlining and improving many of your clinical and administrative processes, i2iTracks’ custom features make it extremely flexible for tracking unique and extraordinary measures for the purpose of funding, study, trend analysis, etc. For instance, finding all patients who need a flu shot and receiving the income from a resulting flu clinic can be one of many revenue producers. With i2iTracks’ comprehensive reports, you can also gather statistics for grant applications that can increase your success at securing funding year after year.

Will i2iTracks generate my Health Disparity Collaborative (HDC) reports?

Yes! i2i Systems has extensive experience in creating and transmitting Health Disparity Collaborative reports. Collaborative reports are easily printed from a menu selection within i2iTracks.

Will i2iTracks also handle our ad hoc reporting needs?

Of course! i2iTracks has a very user friendly custom report writer and patient search engine. Reporting fields are organized into categories, each of which contains standard and custom fields with an ability to define specific data sets. Not only do you have the ability to define specific measures to be printed, but you also can define specific populations to be included on the report. Customized, ad-hoc reporting is virtually unlimited! Capture data by specific populations (i.e., all patients with diabetes), sub-populations (i.e., all patients with diabetes, without foot exams), provide information for provider case studies (i.e., Dr. Smith’s patients with depression, taking specific medications, that have not been seen in 6 months), or locate high risk cases (patients taking Glucophage with a Creatinine > 1.5.)

Can i2iTracks manage our complicated referral tracking?

Yes! Tracking a referral in and out of the clinic is vital, which is why i2iTracks released a comprehensive Referral Tracking Module to our customers in the Spring 07 release. ANY type referral can be tracked, monitored for follow-up and reported on. Our customizability provides tools for clinically related referrals as well as non-clinical or outreach based.

Is interoperability important?

Yes! Redundant, time-consuming, error-prone data entry into multiple systems is a waste of your time. It prevents the implementation of new technology, delays benefits and frustrates the entire team. Today’s business models require that all systems must communicate! The value of i2iTracks is enhanced by our ability to collect data from the systems utilized in clinical care. Our approach to interoperability is not to simply provide demographic data but to take advantage of all clinical information captured in other systems. i2iTracks has innovative interfaces with major PMS’s, EMR’s, Labs and some e-prescribing systems.

Is it easy to generate reports?

Yes! all reports can be quickly generated by a user with no reliance on specialized training or databases. A “beginner” can easily navigate report screens to generate standard and custom reports. A provider can easily audit populations to identify patients at risk or non-compliant.

What reports are standard with i2iTracks?

Health Disparities Collaborative Reports: Diabetes, Cardiovascular, Asthma, Depression and Cancer; Perinatal UDS Table 7 Report, Indian Health Service GPRA, IHS Diabetes Health Status Report, Clinical Systems Learning Community (CSLC) and an unlimited amount of Custom Health Registry Reports.

Can report data be exported to other formats?

Yes! i2i Systems is experienced in creating both standard and custom reporting tools and formats as well as exporting data to other reporting software. Report results, system tables and other information can be exported to Microsoft Excel, Microsoft Word, comma-separated text file and other common formats.

Does i2iTracks track Perinatal care?

Yes! i2iTracks has a full-blown Perinatal module. Track perinatal measures for all of your prenatal care, pregnancy and birth requirements for reporting on the UDS Table 7 Report. Additionally each clinic has the option to expand their tracking and reporting to include details such as: Evaluation, Medical Assessment or Screening, Substance Use, Education, Health Management, Maternal History, Medical History, Referrals, Delivery, Postpartum, Visit and Baby information. This helps to improve pregnancy and birth outcomes in your community.

Can i2iTracks generate our UDS Table 7 Report?

Yes! i2iTracks fulfills all the reporting requirements for the UDS Table 7 Report. A “beginner” can easily and quickly generate the report by clicking a menu item. Imagine the time savings! Additionally, custom reports can be created to monitor and improve outcomes for pregnancy, infancy and child health.

How does i2i Systems support their customers?

i2i Systems’ Support technicians have implemented the goal of 100% Customer Satisfaction!

We have developed an efficient process to support our clients and resolve questions or problems before, during and after i2iTracks implementation. In the early phases of implementation, clinics work closely with an i2i Systems Project Manager to ensure all needs are met throughout the process. The Project Manager’s responsibility is to resolve all client questions and help the client anticipate implementation road blocks.

After your implementation, our support services are available 24/7 with business hours of Monday – Friday, 8am – 5pm PST. The support and technical team may be reached toll free at (866) 820-2212. For after-hours and emergency support, messages are left on the support line and a technician is paged.  If a case is urgent, a health center can expect a response in 1-2 hours or less. For all other cases opened by phone or the support portal, a user can expect a response within 4 hours during normal business hours. Our support team also offers an support portal. on our website where support requests are submitted to our technical team. When the user logs in, he/she simply describes the problem and notes the urgency. The user can attach files and choose to be contacted directly by a technician or receive a response via e-mail.